| On 17th June and in the year 2009,“139 – Rail | | | | accessible in eleven local languages from corner to |
| Sampark”, the official information for Indian Railway | | | | corner in India. |
| has of late initiated the facility of Railway information | | | | The facilities comprises of enquiries related to arrival |
| through short messaging service that is SMS which is | | | | and departure of trains, PNR condition of berth status |
| a first-class service. The users can get hold of the | | | | and price enquiry. Together with this, the number 139 |
| information concerning PNR status, ticket cost, seat | | | | can also be contacted to reserve a train ticket where |
| accessibility and arrival and departure by merely | | | | money is paid either through a cash card over phone |
| transferring SMS in the specific sentence structure to | | | | and the ticket is delivered or emailed to the user |
| 139. The sentence structure for ticket position | | | | through the email id. |
| information is –PNR<space>10 digits PNR | | | | The Indian Railway Catering and Tourism Corporation |
| Number and SMS to 139 Particulars of the | | | | Ltd (IRCTC) celebrated the foremost anniversary of |
| measures. | | | | its “139 - Rail Sampark”, the Indian Railway |
| The facility has been commenced on by Indian | | | | information services, shows off a daily listing of above |
| Railway Catering & Tourism Corporation Ltd. | | | | 5 lakhs calls from length and breath of the country. |
| (IRCTC), a public sector which has been undertaken | | | | Delivered by Bharat BPO, the particular facility handles |
| by the Ministry of railways. This Railway enquiry | | | | enquiries connected to arrival, departure, schedules of |
| service functions on the number 139 which can be | | | | trains moving between two stations, PNR and booking |
| called from the landline or mobile phones all around the | | | | of berth status, price enquiry, accessibility of Tatkal |
| country with no prefixing of the STD code. The | | | | adjustment, trip planning, concession and termination |
| facility has become extremely accepted with the | | | | rules, money back rules and trains in-between stations. |
| Railway passengers. Till today’s date more than 7 | | | | Overall we can say this is a service that has |
| lakh 50 thousand calls every day are being received | | | | revolutionized the whole railway system along with the |
| on 139 from all around the country. The purpose of 139 | | | | internet ticketing services previously providing to be a |
| is to get linked to the masses, a service that is | | | | run away accomplishment "139 - Rail Sampark" will |
| intended for all and is efficiently and without difficulty | | | | modify the way a customer associates with the |
| available. All through the day call centre support is | | | | Railway authorities. |